Status report on CTA wireless alerts at one-month-old
Just about a month ago, my brother Dan and I started the CTA wireless alerts community on upoc.com. Here's a status report.
- The CTA has joined our community and is sending us alerts under the handle of CTA_HQ. This is hugh. It means they recognize the importance of this technology, and in fact are planning to roll out their own email alert system early next year. They joined the day after I testified about our wireless alerts before the CTA board.
- CTA alert community members are getting better and better at giving good, detail information on service outages and long delays.
- We are holding steady at about 350 members. The more members we have the more eyes and ears we have on the roads and rails, so join now.
- Even if you don't have a cell phone that will accept text messages, or don't want to be charged for text messages, you can join using just your email address. Then check the Web site for new trouble spots before you hit the CTA.
- We've learned that there are more train fires than are generally reported that cause delays. None have yet injured anyone though. There were two in one week at the end of August that snarled train traffic on the North Side.
- Folks have asked us to do separate alerts for various train lines. We're not inclined to do that because we feel there is power in the larger community reporting what they see and hear. Plus, problems on one train line generally affect another, especially since the Red, Brown, Purple, Green and Orange lines share tracks in one way or another.
- And remember, it's easy to turn off alerts when you don't want them. Just remember to turn them back on or check the Web site.
Keep up the great work guys!
How about an alert list that is just from CTA_HQ?
Posted by: PDF | September 06, 2005 at 09:03 AM
"The CTA has joined our community and is sending us alerts under the handle of CTA_HQ. This is hugh."
Who or what is hugh?
Posted by: Frank | September 06, 2005 at 10:52 AM
If it's just from CTA-HQ, they could very easily go back to their old 'the customers don't need to know what's going on' mode. This way, we're making them communicate with us.
Posted by: Cheryl | September 06, 2005 at 11:43 AM
Current problem is that we have too many people on this who think that it's an all commuter system. We've got one guy asking what color a certain company's cabs are and we've got others looking for transit information.
What can be done to educate these people, or move them off the system?
Posted by: TEKKY | September 06, 2005 at 02:44 PM
PDF,
That was my suggestion too. After a weekend of being on the system I got off because I got so many useless texts. It turns out that the sort of disruptions this system is useful for are WAY less common than people sending the text ".off" to the group. TEKKY points this out nicely.
I would sign up for a CTA only service. I don't think that the CTA generally believes that customers "don't need to know." I believe that communication is harder than people realize and that appropriate tools are not always in place.
Posted by: d1971 | September 07, 2005 at 11:25 AM
I don't think train routes should be seperated out, I agree with the logic that a delay on 1 line can quickly multipy to multiple lines, However, I rarely if ever take the bus.
How about seperating ctabus alerts / ctael alerts??
And will people quit canceling via text! Honestly, do we not get enough text msgs??
Posted by: hjn | September 21, 2005 at 09:14 AM