CTA listens to our complaints, asks U.S. Cellular to stop
Power to the people.
After informing CTA brass about U.S. Cellular's annoying and ultimately illegal guerrilla marketing campaign on CTA trains and other property, the CTA "spoke with a US Cellular representative today and also with someone from the ad agency to let them know that we don't allow this type of solicitation. The US Cellular rep said they would stop immediately. "
It just proves that if "You See Something, Say Something"!
I commend the CTA on their quick action in responding to customer complaints. I first emailed them about this at 11:46 am today. I got the above reply at 4:11 pm today.
Noelle Gaffney, CTA's VP in the marketing and communications area, also said in her email: "Thanks for pointing this out. This campaign was not authorized by the CTA."
I had a great email conversation with Ms. Gaffney a little earlier this week about the CTA's photo-taking policy. I'll post on that next week. But she did encourage riders to always let the CTA know about things like this.
We did. They responded quickly. Hurrah!