Chicago Card woes compounded
The CTA's Chicago Card and Chicago Card Plus have been in the news a lot these days, and most of it not good news for the CTA.
First, the CTA has been offering the stored-fare-value smart card for free since Sept. 1. That's a good thing, to save $5, but demand has outstripped supply and I've seen signs at grocery stores that the cards were not available.
Then the CTA announced that the first Chicago Cards issued four years ago, and that it was up to the owner of the card to determine if hers was expiring.
To do that, the CTA urged users to go to its Web site, enter the serial number, and order a card online, by phone or in person.
However, many Web site users found the CTA's server was down, and were greeted by a smiling young lass announcing that the page was a placeholder for Network Resources, the domain seller. At least a dozen Tattler readers wrote me about that, wondering if the CTA had failed to renew the domain name.
Yes, the CTA had renewed the domain name, but they were afflicted b server outages, as some companies sometimes are. Just at the wrong time.
Finally, the CTA realized maybe they should make it easier for their long-time Chicago Card users to get new cards, so Tuesday they announced they automatically mail new cards to those who had registered them.
From the news release: “Because of the concerns expressed by customers we have taken immediate action to change the process so registered card users who have used the card within
More tomorrow on this.