Passback headaches on Chicago Card Plus
Yesterday I wrote about the CTA's continuing problems with the Chicago Card.
But there's more. A few people have written to me about problems with their 30-day pass Chicago Card Plus suddenly converting to pay-per-use without knowing why. And it happened to me too, but I know why. Well, I know why but it contradicts CTA policy.
I took my in-laws to a Cubs game last month and used my 30-day pass Chicago Card Plus to pay for their rides as well. I was told because I did that, my card converted to a pay-per-use card. Huh? The CTA's Web site says this:
"If using a 30-Day Pass, up to seven customers can board the same bus route or pass through the same rail station turnstile using one card within up to an 18-minute period. The first customer's fare is recorded as an unlimited ride using a 30-Day Pass. Each passback ride will be considered Pay-Per-Use. The appropriate fare (full fare or transfer) is recorded to the card owner's account and charged to their credit card. The charge will include all passback charges, plus $10, which will be immediately available for future fare payment. The additional $10 is charged to ensure that you are able to continue using the passback feature if you choose."
That paragraph mentions nothing about the card converting to pay-per-use. So which is it, CTA?
For me, I had to go online and switch my card back to 30-day pass, and the CTA still has $9 of mine from my credit card. And they will probably have it for a long time because my employer automatically deducts the $75 per month for my 30-day pass.
Actually, I'm OK with the CTA having the money. The Web page clearly says they will do it and they did. What I'm not OK with is the CTA converting me to pay-per-use and making me change back to the 30-day pass. Especially when the Web page says nothing about that.
Hey Ron, please fix that, OK? Thank you.