UPDATED: Where are the CTA performance metrics?
Last year in my interviews with CTA President Ron Huberman just after he took over his new job, he boasted about how he was tracking CTA performance on key metrics, such as performance against schedule, safety and cleanliness.
At that time, the CTA Web site had listings of current performance indicators. The last post was June 29, 2007. There have been none since.
The Chi-Town Daily News wanted to know why, especially since the CTA's performance has come under fire since the latest Blue Line evacuation.
In their story, the Daily News reports that the CTA is evaluating what is the best information for its customers to have. I think it's fine to evaluate, but continue to post the metrics until you figure it out.
UPDATE: I heard from a CTA spokesperson today on this issue. Her comments:
"Ron Huberman is planning to report on performance metrics to the May board. With the original metrics, he was not confident that they were all the right ones to be measuring. He has weekly performance management meetings and has been using those to develop metrics, build data bases so that he can gauge progress (or lack of progress). He also has wanted time to be sure of the integrity of the data and that is it reported consistently."