This time the train outage was not the CTA's fault. But when a robbery suspect decides to jump the tracks at rush hour and kills himself, the incident still puts your emergency response systems to a crucial test.
The evacuation of passengers from stuck Red Line trains went pretty well, but overall communication to passengers still needs improvement. And it's hard to add capacity to an already maxed-out system at the height of rush hour.
Here was my experience. I got to Grand Avenue Red Line station at about 4:50. The incident happened at about 4:30. Station attendants were turning back passengers, saying the power was shut off. They talked vaguely about shuttle buses, but there was no one at street level to tell passengers about the alleged shuttles. So I headed over to the Brown Line stop at the Merchandise Mart.
When I got there, the northbound platform was packed. Two Brown Line trains arrived in about 10 minutes, but no one was able to board. So I decided to head south and travel back around the Loop. At least I got on a train. By the time my train reached the Library station at State and Van Buren, the train was pretty much at capacity. And each station along Wacker was packed wall-to-wall with desperate passengers.
And desperation was the rule. Passengers were pushing, shoving, yelling and screaming, trying to worm their way onto the train filled to capacity. Passengers were told to use the Brown and Purple Lines as alternates to the Red, but that math just doesn't work. There simply is not enough capacity there.
Add clueless Cubs fan to the rush hour madness, and the desperation is doubled.
Then there are the typical communication problems. I had heard from a friend that the Red Line were supposed to be running on the elevated tracks. But I saw none in the time I was waiting for the Brown.
Then at 5:33, a CTA Alert from CTA headquarters came to my cell phone, saying the Red Line service was closed from 47th to Grand. Two minutes later, our Brown Line motorman told us the subway was open and said we could transfer to the Red Line at State and Lake. So which was it? I decided to stay put.
After a long Brown Line ride, I transferred at Belmont, hoping to hop on a train. But the Red Line there was packed, and desperate Cubs fans shook their heads on the platform, concerned about losing valuable drinking time.
I hopped a Purple Line train instead and headed to Howard, figuring I could double back two stops to Morse. Interestingly, this train did NOT stop at Sheridan as it usually does on Cubs game days.
I finally got home after two hours. It usually takes about 35-40 minutes.
Lessons learned:
- The CTA still needs to get its act together on coordinated communications efforts.
- Avoid outages at rush hour. There simply is not enough spare capacity on other lines to cover an entire line being down.
- Passengers need to show a little more patience. After all, it's not really the CTA's fault that some guy decides to rob a store, run across the expressway and jump barricades to electrocute himself.
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