Billing snafus led to some overcharges
The CTA's customer alert only suggests that there was a delay in collecting payment from customers. It doesn't mention overcharges.
Metavante, the company that processes the payments for the CTA, says 26 customers reported being charged overdrafts by their banks. Metavante confirmed six overcharges and will cover them.
The big problem here is the sudden appearance of unexpected -- but legit -- charges for folks who may be on tight budgets. From the Tribune report:
Many more users, like Robert Harris of Calumet Park, said they were inconvenienced by the influx of charges. Harris found his bank account suddenly $200 smaller from legitimate charges Friday, he said. The charges, which he assumes have built up since he began using the machines in April, didn't cause him any overdraft fees, but they will prevent him from making his last student loan on time, Harris said.
"I have monthly bills," Harris said. "I have a student loan payment due at the end of this month. . . . I can't make that payment now."