More questions answered: Some CTA job cut details; customer service dissatisfaction
Here are more questions from my series where you ask CTA the questions and I try and get some answers. And please, don't forget to vote today.
I wonder if there was ever any intent to re-extend the East 63rd branch of the Green Line back to Stony Island. Seems like if they're hoping to be putting the Olympics down thattaway it would be nice to link up with Metra there, and such a relatively easily accomplished link too. (From Sabrina.)
Not at this time. Large-scale projects, like extending a route, require a multi-year process and significant capital funding, including securing federal funds.
Of the 80 jobs being cut, how many of them are management (and especially executive) versus how many are people who actually work for a living? (From Rusty.)
CTA plans to eliminate more than 80 administrative positions before the end of the year through a combination of layoffs and cutting vacant positions. Of the 43 jobs eliminated in September, nine were management.
Is there a plan to replace the State/Lake loop station, that thing is dangerous. Same question about the stations along Wabash, you could go from 3 to 2 easily. Those things are beyond dilapidated. (From Paul.)
This is a project that has been discussed by the CTA if capital funds become available.
CTA has a Citizens Advisory Board, but individuals are appointed rather than allowed to apply for membership. . . . New York, Washington, Philadelphia, even Pittsburgh all have some form of riders' advisory board. In each case, these boards have a formal application process, operating structure, mission statements and by-laws. What are the chances that CTA might implement a truly representative riders' advisory board to solicit public input? CTA has an obvious problem with public perception and this might help a tiny little bit. (From Martha.)
As well as being customers, the Citizens Advisory Board (CAB) members are regional leaders in government, transportation policy, business development, and community affairs dedicated to transit and CTA’s mission of providing safe, clean, on-time, courteous and efficient public transit for the region.
The Transit Board, CTA staff, and the CAB discuss legislative affairs (including CAB members advocating on behalf of CTA in Springfield regarding operations and capital funding), day-to-day operations (including monitoring the slow-zone mitigation projects, bus bunching, the planned purchase of new rail cars and other service improvements), and more long-term strategic concerns (such as business improvements and customer service changes).
There are additional ways riders can communicate with the CTA. This includes, but is not limited to, the agency’s monthly Board meetings, public hearings, the Mystery Shopper Program and the Chairman's Blog, "Ask Carole".
Not questions, but an expression in frustration and futility: next to Comcast, the CTA is the definition of deplorable, get-nowhere customer "service." They have apathetic attitudes and a do-nothing mindset. Any time I have ever called or emailed for information or to complain, I have been challenged to come up with a solution for my problem - "what do you want me to do about it?" - even though I've given my thoughts on a solution - "I want you to discipline the bus driver who looked straight at a group of people at his stop and gunned it over the bridge without stopping." . . . Clearly, this shows that *I* know how I would resolve my issue, and they don't know how to do it themselves. (From Erin.)
We apologize for any inconvenience you experienced while communicating with CTA customer service representatives. The CTA strives to provide excellent customer service. However, if a customer experiences treatment that they feel is inappropriate or not helpful, they should ask to be connected to a manager or supervisor.
CTA is committed to improving agency standards and customer feedback is key to that effort.