Google Maps adds transit layer; get something fixed - report it!
Charles, my CTA Tattler tipster on this, writes: "My favorite use is to find my destination in Google Maps, then look for the nearest train station or bus stop. I have the benefit of living downtown, so I'm just two blocks from every train line in the city – makes it easier to use Google Maps than Tripsweb."
Charles is right, if you know the CTA system fairly well. Of course the CTA has had its partnership with Google Maps since April of 2008 to provide transit trip information. The link to Google Maps is on CTA's home page, but when you click through to the map the transit layer is not enabled. You have to click "More" in the map and then click "Transit."
Suggestion to CTA Web site gurus: Enable the Transit layer on your Google Map as the default.
If you see something, say something -- and get it fixed! In the past two weeks I have emailed CTA's Customer Service department twice about things that needed fixing on the Morse Red Line platform. And both times they were fixed -- once by the next day and once within three days. The CTA fixed one broken heat lamp and removed graffiti from a sign.
Since "Percent of Customer Complaints Not Closed Out Within 14 Days" is one of the Performance Metrics tracked, I suspect the customer service boss keeps close tabs on open complaints.
I like emailing rather than calling (1-888-968-7282) because then I have a record in my outbox. So send your email and get stuff fixed.