Help wanted: Job "dimensions" for CTA president position
So I heard there's a job opening at the CTA. The top job in fact. CTA President Ron Huberman has been tapped by Mayor Daley to run the Chicago Public Schools in the wake of the DC departure for former Supt. Arne Duncan.
All in all, I think Huberman served us -- his customers -- fairly well. Certainly there were some missteps, such as poor communications with passengers that led to a self-evacuation of the Blue Line. But there were many successes as well, such as slow zone repairs, expanded Bus Tracker and new Web site.
Based on how Daley uses his top lieutenants as chess pieces, moving them from one top job to another, chances are good that he'll pick someone from his most trusted inner circle to replace Huberman. As Fran Spielman notes in her take on the Huberman schools appointment: "The mayor has long believed that "good managers can manage anything" -- even if they don't have a clue about the agencies under their command."
But that doesn't mean we can't create our own job "dimensions" -- key characteristics, experience, abilities and skills -- that the new president should have. Here's my shot. I know you'll feel free to chime in.
- Solid education and experience in managing large budgets, a huge unionized (for the most part) workforce and large capital assets. At minimum, MBA required, preferably in Finance or Management.
- Seasoned executive who can think strategically and translate top-level business requirements into measureable goals and objectives.
- Keen ability to make the best decisions under pressure.
- Must be a motivator and collaborator. Needs top-notch customer service know-how, including the ability to use innovative techniques to improve the customer experience.
That's a start. What say you?