News pickup: CTA complaints; passengers falling on tracks
Here's a roundup of interesting CTA stuff in the news recently.
Complaints down; but don't pass us up! The Tribune notes that while overall passenger complaints are down this year, bus drivers who don't stop for passengers accounted for the most common complaint -- 468 of them in the first quarter of the year. (UC in a comment notes that the comparison period was not the same.) On the flip side, the CTA got almost 400 commendations for employees in the same time frame. Detailed performance metrics are here.
Complaints from disabled passengers investigated. A CBS2 probe
found 930 complaints from 2005 to 2008 about buses and drivers under
the Americans with Disabilities Act. "Four hundred and eighteen of
those complaints were about lifts and ramps. There also were 198
complaints of drivers never bothering to stop even when there's plenty
of room on the bus." A CTA vice president has "high hopes" for
improvement next year.
A rash of passengers falling on tracks. Two passengers fell on tracks at the Red Line and Blue Line in the last two days. Miraculously, neither passenger was killed, especially the guy hit by a train. And it makes me wonder how frequently this happens. I noticed that the goroo.com service alerts I get on the Red Line notified me of the "medical emergency" and rail service suspension not long after the incident.